If you just received a shipment notification, please allow 2 working days for the tracking information to update.

When will I get my order?

Your orders shall be shipped out from our warehouse located at: Shenzhen Xinenshitong Electronic Commerce Co., Ltd., 1st Floor, Building 3, Yongqi Technology Park, Yintian Xifa, Xixiang Street, Baoan District, Shenzhen, Guangdong, China Zip code: 518101

We proudly offer worldwide shipping via USPS and DHL.

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:


Commitment processing time

Commitment delivery time

Commitment timeframe

North America region (excluded Mexico)

3-4 days

7-10 days

10-14 days

Europe & UK

3-4 days

10-15 days

13-19 days

Australia, New Zealand, Chile and other regions

3-4 days

10-15 days

13-19 days

Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities.

If you have any questions or comments, please do not hesitate to contact us through:



Address: 68 Circular Road, #02-01, 049422, Singapore